FAQ

In www.shalomluxuryleather.com we offer you the option to purchase through our cart, it will require that you register on our site.  Upon registration, you can have a personal information space with your data, order history, track your orders and other topics of interest. Make sure you fill it with the e-mail you use the most and an easy to remember password. Complete it with the rest of your personal data and you will have an account to access all the information you need.

To check the status of your order, click the button that says “track,” then type your order number that was sent to you via e-mail (the same email that you registered with and made the purchase).

No, products with discounts are not eligible for changes.

The customer will have the right to retract the purchase and make a return within 30 business days after the date of delivery of the order. The product must be unused and in new condition.

Change and returns requests are not accepted if the product does not meet the criteria of our policy:

a. The product must be in optimal condition.
b. The product must not have any traces of being used.
c. The product must not be modified or altered from its original state.
d. The product must be clean.
e. Products that are in promotion are under warranty, but must meet the criteria of our guarantee policy

No changes are made when the reasons are personal tastes, appreciations or misuse by the customer.

You must return your purchase to our store www.shalomluxuryleather.com within a period of 30 days, from the date you received your package and we will refund the total price. If the return is made outside this period of time or if the item has been used, is in poor condition, damaged or is not shipped in its original packaging SHALOM LUXURY LEATHER will not accept the return and cannot refund the money equivalent to the purchase. To make this request you must send an e-mail to the e-mail explaining your case.